Privacy Policy

PRIVACY POLICY OF TROPIC CLAIMS AFRICA

Effective Date: 20/01/2026

Website: https://www.tropiclaims.com

Company: TROPIC CLAIMS AFRICA — 5 Rue Enoussour RDC, Casablanca, Kingdom of Morocco

Tropic Claims Africa ("we", "us", "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and manage personal information. This Privacy Policy explains our practices regarding data collection and protection.

1. Information We Collect

We collect personal information through various means:

1. Contact Forms: Name, email address, phone number, company, and message content
2. Service Requests: Information necessary to provide surveys, claims handling, or consulting services
3. Communications: Records of emails, calls, and correspondence with clients and partners
4. Website Usage: IP addresses, browser type, pages visited, and access times
5. Employment & Business Relations: Professional credentials, qualifications, and business contact information

2. How We Use Your Information

Personal information is used for the following purposes:

1. Providing and managing professional services
2. Responding to inquiries and service requests
3. Communicating updates, reports, and deliverables
4. Billing and payment processing
5. Legal compliance and regulatory requirements
6. Improving website functionality and user experience
7. Marketing and business development (with consent)

3. Data Protection & Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, or disclosure. These include:

1. Secure server infrastructure with encryption
2. Restricted access to sensitive information
3. Regular security updates and maintenance
4. Confidentiality agreements with employees and subcontractors

4. Cookies & Tracking Technologies

Our website uses cookies to:

1. Maintain login sessions and user preferences
2. Analyze website traffic and user behavior
3. Improve website performance

You may disable cookies through your browser settings, though this may limit certain website functionality.

5. Third-Party Services & Data Sharing

We may share information with third parties only as necessary for:

1. Service provision (surveyors, correspondents, legal advisors, experts)
2. Legal and regulatory compliance
3. Enforcement of contractual obligations

We do not sell or rent personal information to third parties for marketing purposes.

6. Your Data Rights

Subject to applicable laws, you have the right to:

1. Access your personal information
2. Request correction of inaccurate data
3. Request deletion of data (where applicable)
4. Withdraw consent for data processing
5. Object to certain processing activities

To exercise these rights, contact us at office@tropiclaims.com.

7. Data Retention

Personal information is retained only as long as necessary for the purposes outlined in this policy, or as required by law. Retention periods vary depending on:

1. Type of information collected
2. Service provided
3. Legal and regulatory requirements
4. Dispute resolution needs

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practice or legal requirements. Updates will be posted on this page with a new "Effective Date".

Continued use of our website or services after updates constitute acceptance of revised terms.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: office@tropiclaims.com
Address: 5 Rue Enoussour RDC, Casablanca, Kingdom of Morocco
Phone: +212 614 251 351 | +212 614 031 131

10. Governing Law

This Privacy Policy is governed by the laws of the Kingdom of Morocco and international data protection principles. Any disputes shall be resolved in accordance with applicable Moroccan law.

Last Updated: 20 January 2026